English information

Resilience Enhancement by Advanced Communication for Team Austria


RE-ACTA aims to optimize and foster the operational power of volunteers, recruited by the Team Österreich initiative, during all phases of Austria’s Crisis- & Disaster Management by the usage of new media devices. Therefore, the project RE-ACTA foresees the design of suitable crowd tasking processes for non-trained volunteers, a workflow management design for an improved task coordination via mobile devices like smartphones, the selection of volunteers according to their skills as well as an evaluation of all actions taken during an operation respectively event in order to improve the involved processes. Legal, privacy and liability issues as well as the acquisition and motivation of volunteers and general restrictions are very important aspects the project additionally deals with. A proof-of-concept demonstrator is used as a result to validate all involved processes.

The international Red Cross declared the strengthening of the population’s resilience as one of the major challenges in crisis and disaster management. In Austria, crisis and disaster management relies on a huge and strong volunteer community. But, as a result of the continuous societal change, also patterns of volunteer engagement keep changing. Long lasting and formal memberships are hardly compatible to the current dynamic urban lifestyle. Hence, it is very important for organizations like the Red Cross to find new ways of loosely binding volunteers to their organization in order to continue of being a significant and powerful part of Austria’s crisis and disaster management strategy.

New Media to enhance Resilience

RE-ACTA envisages these challenges by introducing the use of new media devices, new processes and workflows for volunteer coordination especially for the Red Cross’ Team Österreich. The idea behind is to foster the resilience of the public while at the same time relieving emergency and humanitarian organizations from an uncoordinated influx of information or spontaneous volunteers. This will be accomplished by designing processes for a crowd tasking tool on the basis of the “Concept Development & Experimentation” paradigm.

Optimize the Volunteer Management

The process design assesses user requirements as well as the applicability of a crowd tasking tool in terms of legal aspects with special emphasis on liability and privacy. Another important aspect is to investigate the acceptance of the users of such a tool. Table Top Validation will be used as a tool to optimize the crowd tasking processes and to examine its multiple benefits in comparison to conventional solutions. Finally, all processes will be tested within a proof-of-concept demonstrator which consists of a crowd tasking management system, a mobile application and an evaluation and reporting tool. To facilitate Team Österreich’s decision process in the future, all processes are going to be integrated into a mature software solution once the design phase finished. A comparison of the RE-ACTA processes against conventional solutions will give insights into which services may be provided for certain categories of volunteers. It shall be mentioned, that the designed processes are not only applicable for emergency or humanitarian organizations like the Red Cross, they are as well applicable for other organizations like voluntary fire brigades or the BMLVS. Summarizing, RE-ACTA aims to address the volunteer’s requirements concerning a crowd tasking tool for crisis and disaster management and its usability requirements as well as involved legal, privacy and data quality aspects as well as questions concerning target group marketing.

Project Leader

Christoph Ruggenthaler
Digital Safety & Security Department
Information Management
AIT Austrian Institute of Technology GmbH
T +43 50550-2817, M +43 664 88964917, F +43 50550-2813
Christoph.Ruggenthaler@ait.ac.at, http://www.ait.ac.at

Consortium Coordinator

AIT – Austrian Institute of Technology GmbH

Contact: Christoph Ruggenthaler
Donau City Straße 1/Tech Gate Vienna Wissensch.u.T
1220 Vienna, Austria

Project Partners

INSET Research & Advisory Unternehmensberatung GmbH
Contact: Dr. Georg Lankmayer
Brucknerstraße 2/2
1040 Vienna, Austria

Contact: Dr. Christian Flachberger
Innovationsstraße 1
1100 Vienna, Austria

University of Technology, Vienna – Institute for Design & Assessment of Technology
Contact: Dr. Hilda Tellioglu
Favoritenstrasse 9-11/3
1040 Vienna, Austria

Austrian Red Cross
Contact: Markus Glanzer, MBA MPA
Wiedner Hauptstraße 32-34
1041 Vienna, Austria


Finanziert im Sicherheitsforschungs-Förderprogramm KIRAS vom Bundesministerium für Verkehr, Innovation und Technologie.
Bundesminiterium für Verkehr, Innovation und Technologie FFG - Österreichische Forschungsförderungsgesellschaft mbH Österreichisches Sicherheitsforschungsprogramm KIRAS
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